Avoiding Common Pitfalls in Customer Success Management.
(Online Course)
Author
Contributors
Published
Carpenteria, CA linkedin.com, 2020.
Format
Online Course
Status
Description
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Language
English
Notes
General Note
5/27/202012:00:00AM
Participants/Performers
Presenter: PracticalCSM
Description
Gain essential information about the most common problems, mistakes, and barriers to success in customer success management (CSM), as well as guidance on how to avoid them.
Description
This course focuses exclusively on what can go wrong during even the most well-intentioned customer success engagement. It not only discloses what the most common problems, mistakes, and barriers to success are, but also provides practical, step-by-step guidance on what the CSM can do to overcome each one. The course includes guidance on things like neglecting to develop a coherent and measurable definition of success, focusing on technical issues at the expense of a customer's business objectives, and forgetting to continuously invest in professional development for frontline CSM staff. This course can be taken on its own or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.
System Details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
Citations
APA Citation, 7th Edition (style guide)
, P. (2020). Avoiding Common Pitfalls in Customer Success Management . linkedin.com.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide), PracticalCSM. 2020. Avoiding Common Pitfalls in Customer Success Management. linkedin.com.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide), PracticalCSM. Avoiding Common Pitfalls in Customer Success Management linkedin.com, 2020.
MLA Citation, 9th Edition (style guide), PracticalCSM. Avoiding Common Pitfalls in Customer Success Management linkedin.com, 2020.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.