Catalog Search Results
Pub. Date
[2012], c2009
Language
English
Description
This video examines tried-and-true techniques to help sales and service people overcome customer objections. Examples are provided through role plays, making them excellent models for analysis and discussion. The program focuses on a number of helpful topics, including the difference between meeting customer resistance and working with it, techniques to overcome the four most common types of objections, uncovering the 'real' objection, normalizing...
Language
English
Description
In September 2008, the collapse of Lehman Brothers was the biggest bankruptcy in history that sent shockwaves throughout the global financial market. Inside The Storm: Lessons from the Boardroom tells the story of what went wrong within America’s oldest investment bank and how it devastated even the common people living in Asia.
Language
English
Description
For a salesperson, an objection is the kiss of death. Or is it? In this program, Bob Kimball-author of the American Marketing Association's popular AMA Handbook for Successful Selling and professor of marketing at the University of West Florida-makes it clear that an objection and a rejection are two totally separate things, as he describes in detail the process of turning an objection into an ally: first, probe for the underlying reasons; next, acknowledge...
Series
Language
English
Description
Eager to please an important new client, an advertising agency faces some difficult decisions involving a clash of personal values, loyalties, and the company's interests. Among the key questions: What happens when a pledge of confidentiality conflicts with company needs? Does a romance between a worker and a client constitute a conflict of interest? Where should one's loyalties lie: with a friend or with an employer? Moderated by George Fletcher,...
Language
English
Description
This program highlights the key features of three 'generations' - Baby Boomers, Gen X, and Gen Y - working together and the resulting issues for managers and those involved in recruiting, developing, and retaining staff. The educational resources and video combine to create a complete package of "generation basics" which can be used to build a higher level of awareness and develop strategies to improve workplace relationships, tap into expertise,...
Language
English
Description
In today's world, economic and financial factors dictate the need to communicate with our international counterparts. With the enormous growth of its economy and its increasing business and diplomatic connections with the United States, China commands primary consideration in the 21st century. However, our ability to communicate with this emerging economic power is hampered by our divergent cultures and distinctly different views on the role of communication....
Author
Pub. Date
[2018]
Language
English
Appears on list
Description
Bestselling author and father of organizational culture studies, Edgar Schein and Peter Schein trail-blaze with a creative perspective on leadership that encourages vulnerability and empathy as a form of strength. The more traditional forms of leadership that are based on static hierarchies and professional distance between leaders and followers are growing increasingly outdated and ineffective. As organizations face more complex interdependent tasks,...
Series
Pub. Date
[2008], c1988
Language
English
Description
We make plans based on events proceeding as they should, but, in reality, problems arise more often than not. One of the most important sets of skills, in or out of the office, is problem solving. This program, presented in seminar format, addresses the creative and efficient channeling of energy to resolve problems. A unique five-step method for solving problems is described, and detailed exercises are presented.
Author
Pub. Date
2020.
Language
English
Description
Trust in most traditional institutions is down-government, religious organizations, and higher education-and there's a dark cloud hovering over technology. But this is precisely where companies come in; as peoples' faith in establishments deteriorates, they're turning to their employer for stability. In Intentional Integrity, Chesnut offers a six-step process for leaders to foster and manage a culture of integrity at work. He explains the rationale...
Author
Pub. Date
[2018]
Language
English
Description
In this timely manifesto, the authors of the New York Times bestseller Rework broadly reject the prevailing notion that long hours, aggressive hustle, and "whatever it takes" are required to run a successful business today. In Rework, Jason Fried and David Heinemeier Hansson introduced a new path to working effectively. Now, they build on their message with a bold, iconoclastic strategy for creating the ideal company culture-what they call "the calm...
Series
Language
English
Description
This program deals with the nature of biases and preconceptions, pointing out that almost everyone sees the world from his or her own perspective and stressing the need to examine one's own thinking about "us" and "them. It covers the subjects of being "in" and "out" and the role of peer groups, community institutions, schools, and the media in determining what is "good" and "bad"; permits members of minorities to speak out about how bias affects...
Author
Pub. Date
2018.
Language
English
Description
New York Times bestselling author Dan Lyons exposes how the "new oligarchs" of Silicon Valley have turned technology into a tool for oppressing workers in this "passionate" (Kirkus) and "darkly funny" (Publishers Weekly) examination of workplace culture. At a time of soaring corporate profits and plenty of HR lip service about "wellness," millions of workers--in virtually every industry--are deeply unhappy. Why did work become so miserable? Who is...
Pub. Date
[2009]
Language
English
Description
You don't need to be involved in intensive counseling but, for the established or aspiring manager or leader, an understanding of why people do what they do is invaluable. Eve Ash and Peter Quarry help Q&A viewers to more clearly understand and manage workplace behavior.
Pub. Date
[2015]
Language
English
Description
Billund, Denmark is home to the original Lego factory that producers over 1 billion bricks per week. Lego is a brand that stretches beyond the children's market and has a huge following of AFOLs (Adult Fans of Lego). This film follows Justin and Mark as they attempt to become part of the Lego company. Justin aspires to become a Lego designer while Mark wants to launch a magazine marketed to adults who enjoy building with Lego. See inside the Lego...
Pub. Date
[2008]
Language
English
Description
A substandard worker can significantly impact the workplace. He or she can become a poor role model for new hires, make team members resentful as they take on more work, and generate customer service complaints. In this video, Eve Ash and Peter Quarry consider why some team members deliver substandard work and offer six guidelines for managing and improving work performance.
19) Franchising
Pub. Date
[2013]
Language
English
Description
In recent decades, franchising has become a popular and highly successful business model for many enterprises. Some of the world’s best-known brands have become household names through extensive international franchising. This film looks at various aspects of franchising, including: how the franchising business model works, attributes of a successful franchise business operator, and benefits to franchisors and franchisees. A range of business operators...
Pub. Date
[2012], c2001
Language
English
Description
What does your team think about you as a manager? This video will help you find out how you rate against the eight point checklist for good managers and improve in areas that are not your strengths. Topics covered include leading by example, building trust, inspiring and motivating, communicating effectively, developing the team, being supportive, creating a feedback culture, and focusing on results.
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