Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service...

Learn about the jobs and most valuable certifications available in big data, data analytics, and data science. The career opportunities in data science, big data, and data analytics are growing dramatically. If you're interested in changing career paths, determining the right course of study, or deciding if certification is worth your time, this course is for you. Jungwoo Ryoo is a professor of information science and technology at Penn State. Here...

Delve into the topic of security in a vSphere environment as you study for the VMware VCP-NV exam. Learn about NSX firewalls, endpoint protection in NSX-T, and more. The VMware NSX-T 3.0 Essential Training series was designed to help professionals grasp the key concepts behind NSX-T 3.0. In this installment, Rick Crisci dives into the topic of security in a vSphere environment, sharing practical demos along the way. Learn how to set up a basic firewall...

Study to become a Revit Architecture Certified Professional. Build your skills and review key objectives of the exam including collaboration, documentation, modeling, and views. Study to become a Revit Architecture certified professional with this test prep course from Autodesk Certified Instructor Shaun Bryant. Shaun helps you understand the two pathways available: Autodesk Certified User—for new designers who want to demonstrate basic proficiency...

Create and edit annotations in your drawings, and control their appearance using styles. Join CAD trainer Jeff Bartels, as he shows how to create and edit text and dimensions in your drawings, and control the appearance of those annotations using styles. Plus, learn to add callouts, aka multileaders, to highlight features or add notes to a drawing. The last chapter includes a drawing challenge that gives you a chance to use what you've learned, followed...

Take your Excel skills to the next level with these advanced challenges from an Excel MVP. You know your way around Excel? Want to put your skills to the test? This biweekly advanced Excel series with Excel MVP Oz du Soleil offers sophisticated exercises that can transform you into a bona fide power user. The challenges are drawn from Oz's real-world experience as a long-time Excel user, Excel trainer, and business intelligence consultant. Topics...

Learn how to create custom business solutions with the Microsoft Power Platform, which includes Power Apps, Power Automate, Power Virtual Agents, and Power BI. Microsoft has grouped several business end-user products together in the Power Platform. These low-code and no-code tools help power users manage business workflows, create mobile apps, gather and interpret data, and organize data across the organization. The main applications are Power Apps,...

Learn about bravery as it relates to project managers and explore why it’s important. Most people don’t think of themselves as brave. They make unreasonable and unrealistic comparisons to others whose behaviors may or may not actually be brave. In this course, instructor Ruth Pearce explores how project managers can be brave and why it is so important. Ruth explains what bravery is and what it is not, then dives into three types of bravery and...

Learn how to create macros to automate tasks and processes in Microsoft Access 2019. Macros are a great tool for developers who want to add functionality and interactivity to Access databases, without writing any additional code. With macros, you can take a list of time-consuming processes, such as launching a series of reports at startup, and run them automatically. This course covers how to build macros from the Access Actions catalog, adjust the...

Learn how to read electrical drawings, including blueprints, schedules, diagrams, and schematics. Anyone who wants to install, maintain, or repair electrical systems relies on drawings to understand the layout of components and create new distribution systems and circuits. However, electrical drawings contain a complex set of symbols and interconnection notation that can be difficult to understand. In this course, you can learn how to read a variety...