Catalog Search Results
Language
English
Description
Giving feedback on the management styles of your superior requires a great deal of tact; no one enjoys being criticized. This episode shows how the use of constructive criticism, while not pleasant, can be helpful to all involved in the process. One team member offers direct criticism of her bosses, who then allow the rest of the team to offer the same to her. Her assumption of being loved by her team is soon proven wrong. Not surprising is they are...
Pub. Date
[2012], c2001
Language
English
Description
Good managers and leaders know the importance of motivation and the many simple and realistic techniques they can use to assist in specific situations. This insightful video teaches the signs of low motivation and what to do when you're bored on the job, can't get started, are tired and have no energy, and are feeling burnt out.
Pub. Date
[2012], c2001
Language
English
Description
If we can avoid a culture of denial, defensiveness, and blame, mistakes provide organizations and individuals with a significant opportunity for learning. Mistakes are one of the richest and most powerful sources of true growth because they come from real life experiences. This video helps viewers learn from their mistakes with a focus on reflecting and analyzing, identifying learning statements, and applying new learning.
Pub. Date
[2012], c2001
Language
English
Description
So many people in sales and service get it all wrong. This program features the 10 core principles of excellent service and the biggest customer turn-offs. Topics in this video include professional image, willingness to help, superb listening, questioning, product knowledge, efficiency, keeping promises, providing extra, solving problems, and opening up to improvement.
Pub. Date
[2012], c2001
Language
English
Description
Angry and frustrated callers can sometimes become abusive or even threatening, making a stressful interaction for the person on the phone. This video teaches viewers the six skills for handling these difficult calls and how to give professional warnings before terminating a phone call by learning how to listen, stay calm, diffuse anger, explain and set limits, focus on resolution and outcome, and complete contact professionally.
Pub. Date
[2013], c2006
Language
English
Description
If bullying is not appropriately managed, a culture of fear can become endemic in an organization. Fortunately, this negative culture can be turned around by educating staff, laying down clear procedures to report incidents of intimidation, and by the presence of empathetic managers who act quickly to resolve problems. Using dramatized scenes and expert interviews, this program explores strategies to manage and prevent bullying in the workplace, and...
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