¡Aprenda a ser asertivo, mejore su confianza y transmita sus mensajes con consideración, potencia y claridad! La asertividad es la aptitud para hablar y actuar de cierta manera con el objetivo de conseguir siempre una respuesta positiva. Éste es el elemento básico que forma el núcleo de Las 5 habilidades esenciales para tratar con las personas. La asertividad es también un antídoto ante el miedo, la timidez, la pasividad e incluso la ira. Es...

"In this thoughtful treatise spurred by the 2015 death of African-American academic Sandra Bland in jail after a traffic stop, New Yorker writer Gladwell (The Tipping Point) aims to figure out the strategies people use to assess strangers--to 'analyze, critique them, figure out where they came from, figure out how to fix them,' in other words: to understand how to balance trust and safety. He uses a variety of examples from history and recent headlines...

"Bishop Jakes speaks to readers about communication and how the ways we speak and interact with others can be part of our everyday ministries. He helps readers understand why the way we speak and the words we use matter; how speaking well, no matter your topic or audience, improves your chances of getting the result you want; how to craft your message, whether it's a simple email or a speech under the spotlights, to connect with listeners; why good...

"English just feels wrong to Isabel. She prefers her native Spanish. As she prepares for a new school, she knows she's going to have to learn. Her first day is uncomfortable, until she employs her crayons and discovers there's more than one way to communicate with new friends"--