Quality Customer Service in the Hospitality Industry
(eVideo)
Published
New York, N.Y. : Infobase, [2011], c2010.
Format
eVideo
Status
Description
Loading Description...
Also in this Series
Checking series information...
Subjects
LC Subjects
Other Subjects
More Details
Language
English
Notes
General Note
Encoded with permission for digital streaming by Infobase on September 05, 2011.
General Note
Access Video On Demand is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
Restrictions on Access
Access requires authentication through Access Video On Demand.
Description
Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the factors that may influence customer needs, and describes the traits and behaviors that are most important to cultivate when working with the public. The video also discusses servicescape, SERVQUAL, and service recovery; the benefits of good customer service in terms of both return business and employee morale; and the role of management in maintaining high customer service standards.
Target Audience
9 & up.
System Details
Mode of access: Internet.
System Details
System requirements: Access Video On Demand playback platform.
Citations
APA Citation, 7th Edition (style guide)
(20112010). Quality Customer Service in the Hospitality Industry . Infobase.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)20112010. Quality Customer Service in the Hospitality Industry. Infobase.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Quality Customer Service in the Hospitality Industry Infobase, 20112010.
MLA Citation, 9th Edition (style guide)Quality Customer Service in the Hospitality Industry Infobase, 20112010.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.